FAQ's

FAQ's

Frequently Asked Questions

My discount code is not working, what do I do? 
Where is FSF FASHION WEAR based? 
Where are your products shipped from? 
Do you ship internationally or process international credit cards? 
How can I pay for my order? 
How long will it take me to get my order? 
How can I check the status of my order? 
Can I cancel or change my order? 
Can I exchange my order? 
What do I do if my order is damaged? 
Why did I only receive part of my order?
I haven't received my confirmation email yet, what should I do?
Do I need to login to my account to place an order?
What happens if I forget my password?
Why do you need my email address?
I have more than one address I use for delivery.
How do I add more addresses?
  1. My discount code is not working, what do I do? 

We are sorry you are having trouble checking out, have you made sure the discount code was typed correctly? Discount codes are case sensitive. If it's still not working DM us on Instagram or send us an email at fsffashionwear@gmail.com

  1.    Where is FSF Fashionwear based?

            We are solely an online brand.

  1. Where are your products shipped from?

We ship from various warehouses around the US & Asia. We also offer free shipping worldwide.

      4. Can you ship internationally or process international credit cards?

We offer international shipping and accept all credit cards.

      5. How can I pay for my order?

FsF Fashionwear Shop currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

      6. How long will it take me to get my order?

Processing for orders can take 1 to 4 days. Then US Shipping takes 4 to 7 days and international shipping usually takes anywhere from 8 to 15 days.

      7. How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order by using our 'Track Your Order' page.

     8. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated, check out our returns page.

     9.  Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us and make a new purchase for the item or items you want through our site.

      10. What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team by sending us an email at fsffashionwear@gmail.com or 01945464246 or contact us 

       11. Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

       12. I haven't received my confirmation email yet, what should I do?

There is sometimes a delay when generating order confirmation emails. Please allow up to 48 hours for the email to arrive. If you haven't received it after 48 hours, please contact our Customer Services team

         13. Do I need to login to my account to place an order?

You can use our quick and easy Guest Checkout if you don't want to log in. Obviously we think it's best to log in so you can keep a record of your purchases, but the choice is entirely yours!

We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). For more information about how we manage personal information please click here to see our Privacy Policy.

        14. What happens if I forget my password?

Don't panic! You can reset your password by clicking on the "Forgotten your password" link on the My Account page. You will receive an email from FSF FASHIONWEAR Customer Services with a link to reset your password.

        15. Why do you need my email address?

We use your email address as a unique means of identifying you. It is your login name for your account with us, and any communications regarding your order will be sent to this address. View our Privacy Policy to see how we take care of your personal details.

        16. I have more than one address I use for delivery. How do I add more                     addresses?

When logged in, you can add new delivery addresses as well as change the default billing and delivery addresses in My Account/ My Details.